Terms and conditions

Last updated: 15 May 2026 · United Kingdom

These Terms and Conditions (“Terms”) govern your access to and use of the rightroof.co.uk website and the RightRoof service (the “Service”) provided by Pandasoft Ltd, a company registered in England and Wales under company number 13009666 (“we”, “us”, “our”). RightRoof is a trading name of Pandasoft Ltd.

Please read these Terms carefully. By accessing the website, creating an account, requesting a report, subscribing to the newsletter or otherwise using the Service, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you must not access or use the Service.

These Terms do not constitute legal advice. If you require legal advice on your use of the Service, please consult an independent qualified adviser.

1. Definitions

In these Terms:

  • “Account” means the user account you register to access certain features of the Service.
  • “Content” means any text, data, reports, graphics, software, code, layout, design and other material made available through the Service by us or our licensors.
  • “Report” means any property-related report, insight, score, dashboard or output generated or delivered through the Service.
  • “User Input” means any information you submit to the Service, including postcodes, addresses, search terms, preferences and free-text input.
  • “Subscription” means a paid recurring or one-off plan giving access to specified features of the Service.

2. Eligibility and Account Registration

2.1 The Service is intended for use by individuals aged 18 or over who are legally capable of entering into a binding contract. By using the Service you confirm that you meet these requirements.

2.2 To access certain features you must create an Account. You may register using an email address and password, or, where offered, by signing in via Google. By using Google sign-in you authorise Google to share with us the profile information necessary to authenticate your Account, in accordance with our Privacy Policy.

2.3 You agree to provide accurate, current and complete information when creating your Account and to keep this information up to date.

2.4 You are responsible for maintaining the confidentiality of your Account credentials and for all activity that takes place under your Account. You must notify us immediately at privacy@rightroof.co.uk if you suspect any unauthorised use of your Account or any security breach. We are not liable for any loss you suffer as a result of your failure to keep your credentials secure, except to the extent caused by our breach of these Terms or by our negligence.

2.5 You must not allow any other person to use your Account, and you must not impersonate any other person or entity.

3. The Service

3.1 The Service provides UK property-related reports, insights and related tools generated using a combination of our own systems, third-party data sources and, where applicable, machine learning techniques.

3.2 Reports are derived from data obtained from public, commercial and other third-party sources. Such data may be incomplete, outdated, contain errors, or be subject to interpretation. Reports are provided for general information purposes only. They are not, and must not be relied upon as:

  • a valuation, structural survey or homebuyer’s report;
  • legal, financial, tax, mortgage, insurance, planning or investment advice;
  • a substitute for due diligence, professional advice or local authority searches;
  • a guarantee or warranty as to the condition, safety, value, suitability or legal status of any property or area.

3.3 You must obtain independent professional advice before making any decision (including any purchase, sale, lease, financial or investment decision) based wholly or partly on a Report or any other Content.

3.4 We may modify, suspend, withdraw or discontinue all or any part of the Service at any time without notice. We will not be liable to you if the Service is unavailable, in whole or in part, at any time or for any period, except as required by law.

3.5 The Service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, and without prejudice to your statutory rights as a consumer, we make no representations, warranties or conditions of any kind, whether express or implied, in respect of the Service, including any implied warranty of satisfactory quality, fitness for a particular purpose, accuracy, completeness, non-infringement or uninterrupted operation.

4. Third-Party Services and Data

4.1 The Service relies on, integrates with or links to third-party services and data sources, including (without limitation) Google (for sign-in and analytics), our payment service provider (such as Stripe) and various public and commercial data providers.

4.2 Your use of any third-party service is subject to that third party’s own terms and privacy notice. We are not responsible for, and do not control, the availability, accuracy, content, products, services or practices of any third party.

4.3 We do not warrant that any third-party data displayed in or used to generate Reports is accurate, complete, current or fit for any particular purpose.

5. Subscriptions, Fees and Payment

5.1 Certain features of the Service may be made available on a paid basis. The applicable fees, billing frequency and Subscription terms are set out at the point of purchase.

5.2 Unless stated otherwise, prices are quoted in pounds sterling (GBP) and are inclusive of VAT where applicable.

5.3 Payments are processed by a third-party payment service provider (such as Stripe). By submitting a payment, you authorise the payment provider to charge your chosen payment method for the relevant amount and you agree to that provider’s terms. We do not, in the ordinary course, receive or store your full payment card details.

5.4 You must ensure that the payment details you provide are accurate and that you are authorised to use the payment method. If a payment fails or is reversed, we may suspend or terminate your access to paid features until payment is received.

5.5 Recurring Subscriptions will automatically renew at the end of each billing cycle at the then-current price, unless you cancel before the renewal date in accordance with the cancellation instructions in your Account. Cancellation takes effect at the end of the then-current billing period.

5.6 We may change our fees from time to time. Any change to recurring Subscription fees will be notified to you in advance with reasonable notice, and will take effect at the start of your next billing cycle. If you do not accept the new fee, you may cancel the Subscription before it takes effect.

6. Right to Cancel (Consumers)

6.1 If you are a consumer in the UK purchasing a Subscription or other paid digital service from us, you may have a statutory right to cancel within 14 days of the contract being formed, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

6.2 The Service involves the supply of digital content and digital services. By placing an order and accessing the relevant paid features, you expressly request immediate performance of the contract and acknowledge that (a) where digital content is supplied, your right to cancel will be lost once supply has begun with your consent; and (b) where digital services are supplied, you will be charged for the services you have used up to the point of cancellation.

6.3 To exercise any right to cancel, please contact us at privacy@rightroof.co.uk with details of your Account and the purchase concerned.

6.4 Except where required by law or expressly stated by us in writing, fees paid for one-off Reports or for the used portion of a Subscription are non-refundable.

6.5 Nothing in this section affects your statutory rights as a consumer, including under the Consumer Rights Act 2015.

7. Acceptable Use

7.1 You agree that you will not, and will not permit any third party to:

  1. use the Service in breach of any applicable law, regulation or third-party right (including data protection, privacy, intellectual property and consumer protection law);
  2. submit any User Input that is unlawful, infringing, defamatory, obscene, harassing, deceptive, fraudulent or otherwise inappropriate;
  3. submit personal data relating to other individuals unless you have a lawful basis to do so and have provided any necessary notices to those individuals;
  4. use the Service or any Content for any commercial resale, redistribution, white-labelling or syndication purpose, except under a separate written agreement with us;
  5. use the Service to compile a database of property, area or pricing information, or to provide any service that competes with the Service;
  6. scrape, crawl, harvest, mirror, frame, hot-link to or otherwise extract data from the Service by automated means, or otherwise circumvent any rate limits, access controls or technical restrictions;
  7. reverse-engineer, decompile, disassemble or attempt to derive the source code, models or algorithms of the Service, except to the extent expressly permitted by law;
  8. introduce or transmit any virus, trojan, worm, malicious code or other harmful material, or carry out any denial-of-service or similar attack;
  9. attempt to gain unauthorised access to the Service, any Account, our systems, networks or any connected systems;
  10. use the Service in a manner that imposes an unreasonable or disproportionately large load on our infrastructure;
  11. remove, obscure or alter any copyright, trademark or other proprietary notice;
  12. use the Service to make any decision producing legal or similarly significant effects about an individual (for example, decisions about housing, credit, insurance or employment) without your own independent assessment and lawful basis; or
  13. use the Service in any manner that, in our reasonable opinion, is harmful to us, to other users or to any third party.

7.2 We reserve the right (but are not obliged) to monitor, investigate and take action in respect of any suspected breach of this section, including by suspending or terminating your Account, removing User Input, reporting matters to law enforcement and pursuing legal remedies.

8. Intellectual Property

8.1 The Service and all Content (including Reports, software, algorithms, models, designs, text, graphics, the look and feel of the website, and the RightRoof name and logo) are owned by Pandasoft Ltd or its licensors and are protected by intellectual property laws.

8.2 Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access the Service and to use Reports for your own personal, non-commercial use in connection with a property matter to which you are personally party (for example, considering a property to live in or to invest in personally).

8.3 You must not, without our prior written consent:

  1. copy, reproduce, distribute, publish, transmit, publicly display, broadcast or otherwise make available any Report or other Content to any third party (other than to your own professional advisers in connection with the matter for which the Report was obtained);
  2. use any Content for commercial purposes, including for the marketing or sale of any property or service;
  3. create derivative works of, or any compilation, database, dataset or aggregation incorporating, any Content; or
  4. use any Content to train, fine-tune or evaluate any machine learning model or artificial intelligence system.

8.4 All rights not expressly granted to you in these Terms are reserved by us and our licensors.

9. User Input

9.1 You retain such rights as you may have in your User Input. By submitting User Input, you grant us and our processors a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, copy, reproduce, transmit, adapt, modify and otherwise process the User Input as necessary to operate, provide, secure and improve the Service, to generate and deliver Reports to you, and to comply with our legal obligations.

9.2 You represent and warrant that you have all rights, consents and authority necessary to submit your User Input and to grant the licence in section 9.1, and that your User Input does not infringe the rights of any third party or breach any applicable law.

9.3 We may, but are not obliged to, review, edit or remove any User Input that we consider, in our reasonable opinion, to breach these Terms or to be otherwise objectionable.

9.4 We may use aggregated, de-identified or anonymised data derived from User Input and usage of the Service for any lawful business purpose, including analytics, benchmarking, product development and the improvement of the Service. Such data will not identify you or any individual.

10. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use and protect personal data. By using the Service you acknowledge our processing of personal data in accordance with that Policy.

11. Suspension and Termination

11.1 You may close your Account at any time by following the instructions in your Account or by contacting privacy@rightroof.co.uk. Closing your Account will not entitle you to any refund except as required by law or as expressly stated in these Terms.

11.2 We may suspend, restrict or terminate your Account or your access to all or any part of the Service, with or without notice, where:

  1. you breach, or we reasonably suspect you have breached, these Terms;
  2. you fail to pay any sum due under these Terms;
  3. we are required to do so by law, regulation, court order or by a competent authority;
  4. we reasonably consider it necessary to protect the security or integrity of the Service or the rights of users or third parties; or
  5. we decide to discontinue all or part of the Service.

11.3 Termination shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach. Any provision of these Terms which expressly or by implication is intended to survive termination shall continue in full force and effect.

11.4 Upon termination, your right to access the Service and any Reports will cease. We are not obliged to retain or provide copies of User Input or Reports following termination, and we may delete them in accordance with our retention policies.

12. Disclaimer of Warranties

12.1 To the maximum extent permitted by law, and without prejudice to your statutory rights as a consumer:

  1. the Service, Reports and Content are provided “as is” and “as available”, without any warranties, conditions or representations of any kind, express or implied;
  2. we do not warrant that the Service will be uninterrupted, error-free, timely, secure or free from viruses or other harmful components;
  3. we do not warrant the accuracy, completeness, currency, reliability or suitability of any Content, including any Report, score, estimate, statistic or recommendation;
  4. any reliance you place on the Service or any Content is strictly at your own risk.

13. Limitation of Liability

13.1 Nothing in these Terms excludes or limits our liability for:

  1. death or personal injury caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. any liability that cannot lawfully be excluded or limited, including, for consumers, your statutory rights under the Consumer Rights Act 2015.

13.2 Subject to section 13.1, we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any:

  1. loss of profits, sales, business, revenue, contracts or anticipated savings;
  2. loss of business opportunity, goodwill or reputation;
  3. loss or corruption of data or information;
  4. loss arising from any decision to buy, sell, let, rent, invest in, mortgage, insure or otherwise deal with any property or location;
  5. loss arising from inaccuracies, errors or omissions in any Report, third-party data or other Content;
  6. loss arising from any interruption, unavailability, delay or failure of the Service or any third-party service; or
  7. any indirect, special or consequential loss.

13.3 Subject to section 13.1, our total aggregate liability to you in connection with these Terms, the Service and any Reports, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the greater of (a) £100, and (b) the total fees paid by you to us under these Terms in the 12 months preceding the event giving rise to the claim.

13.4 You acknowledge that the limitations and exclusions in this section are reasonable having regard to the nature of the Service and the fees (if any) charged.

13.5 The Service is provided to you for your own personal use. If you use the Service for any commercial, business or professional purpose, you do so at your own risk, and (to the extent permitted by law) we exclude all implied warranties, conditions and other terms that might otherwise apply to the Service or any Content.

14. Indemnity

14.1 To the maximum extent permitted by law, you agree to indemnify, defend and hold harmless Pandasoft Ltd, its officers, employees, agents and contractors against all claims, demands, actions, proceedings, losses, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with:

  1. your breach of these Terms;
  2. your misuse of the Service, any Report or any Content;
  3. your User Input, including any claim that it infringes the rights of any third party or breaches any applicable law; or
  4. your negligent or wilful acts or omissions.

14.2 This indemnity does not apply to consumers to the extent it would conflict with mandatory consumer protection law.

15. Changes to the Service and to these Terms

15.1 We may update or modify these Terms from time to time, for example to reflect changes in the Service, in applicable law, or in our business practices. The “Last updated” date at the foot of these Terms indicates when they were last revised.

15.2 Where changes are material, we will take reasonable steps to notify you (for example, by email or via the Service) before they take effect. Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms. If you do not accept the changes, you must stop using the Service and may close your Account.

15.3 We may at any time, without notice and without liability, add, modify, suspend, withdraw or discontinue any feature or part of the Service.

16. Events Outside Our Control (Force Majeure)

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including (without limitation) acts of God, war, terrorism, civil unrest, government action, epidemic or pandemic, fire, flood, severe weather, labour dispute, failure of utilities or communications services, internet or hosting outages, or failures of third-party providers.

17. Notices

17.1 Notices from us to you may be given by email to the address registered to your Account, by posting on the Service, or by any other reasonable means.

17.2 Notices from you to us must be sent to privacy@rightroof.co.uk.

18. General

18.1 Entire agreement. These Terms, together with the Privacy Policy and any other terms expressly incorporated by reference, constitute the entire agreement between you and us in relation to the Service and supersede any prior agreements, representations or understandings.

18.2 No reliance. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these Terms. Nothing in this section limits or excludes any liability for fraud or fraudulent misrepresentation.

18.3 Assignment. You may not assign, transfer, sub-licence or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent. We may assign, transfer or sub-contract any of our rights or obligations under these Terms at any time, provided your rights are not adversely affected.

18.4 No waiver. A failure or delay by us in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy.

18.5 Severability. If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if that is not possible, severed from these Terms. The remaining provisions shall continue in full force and effect.

18.6 No partnership or agency. Nothing in these Terms creates any partnership, joint venture, agency, employment or fiduciary relationship between you and us.

18.7 Third-party rights. A person who is not a party to these Terms shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

19. Complaints

If you have a complaint about the Service, please contact us in the first instance at privacy@rightroof.co.uk with details of the issue. We will acknowledge your complaint and aim to investigate and respond within a reasonable time. Your statutory rights, including any right to refer a dispute to an alternative dispute resolution body or to a court, are unaffected.

20. Governing Law and Jurisdiction

20.1 These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter or formation are governed by the laws of England and Wales.

20.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, except that, if you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in the courts of the part of the United Kingdom in which you reside, and the mandatory consumer protection rules of your country of residence shall continue to apply.

21. Contact

For any questions about these Terms, please contact us at:

  • Email (privacy and legal): privacy@rightroof.co.uk
  • General enquiries: contact@rightroof.co.uk

Our company registration details (Pandasoft Ltd, company number 13009666, registered in England and Wales) are filed with Companies House.